For food items, usually up to 3 days. You will receive a confirmation when the goods have been shipped.

Our merchandise usually reaches you between 10 and 20 days after the order. You will also receive information here after you have placed your order.

Food items are shipped with DPD via our fulfillment partner Prowito GmbH. Our cheese curds are shipped frozen.

Merchandise products are shipped from our Print-On-Demand partner.

We offer, among other things, credit card, direct transfer, PayPal and Klarna as payment methods.

Please write to us at shop@thepoutinekitchen.de and we will be happy to help you. You can also reach us free of charge during our office hours from the German mobile and landline network on 0800 2476258. Our office hours are Monday to Friday: 10 a.m. to 6 p.m.

Please write to us at shop@thepoutinekitchen.de and we will be happy to help you. You can also reach us free of charge during our office hours from the German mobile and landline network on 08002476258.

Please write to us at shop@thepoutinekitchen.de and we will be happy to help you. You can also reach us free of charge during our office hours from the German mobile and landline network on 08002476258.

Groceries:

We are happy to exchange dry and sealed goods such as sauces. Please make sure that the packaging is not damaged. Fresh goods or goods requiring refrigeration, such as cheese, are generally non-returnable.

Merchandise:

We work with a print-on-demand provider who only produces the items when they are ordered. To avoid unnecessary overproduction, we ask you to think about the environment and not to order unnecessary products.

If something is wrong with the order, you can return it within 14 days. Please let us know if there is anything wrong with the order or you are unsatisfied by contacting us at shop@thepoutinekitchen.de!